Privacy Policy
Effective November 29, 2022
This notice describes the Privacy Policy that applies to all information collected or submitted when you install or use the Roby Hub application or any of the other proprietary software applications or services we provide, and when you visit our website (all of which are referred to collectively herein as the "Roby Hub apps"). The Roby Hub apps are owned and licensed by Roby Hub Optimum Services & Consult Ltd. (referred to herein as "we," "us," "our," "Roby Hub"), and are operated by Roby Hub's business unit known as "Roby Hub apps," which has developed optimum on-demand solutions for businesses and individuals alike in connection with a variety of handy-man services and platforms, including without limitation, Electricians, Mechanics, Restaurants & Eateries, Pharmacies & Stores, Logistics Company, Cleaners/Cleaning agencies, Real Estate managers/agents, Tailors, Barbers & other Artisans, Repairers, Technicians of electronics, mobile devices and computers.
We understand your concerns about privacy. We want you to understand what types of information we collect and what may happen to that information if you install the Roby Hub application, visit the Roby Hub Website or use any of the Roby Hub services.
Our Privacy Policy includes the following provisions, and you can jump to each by selecting the links below:
- User Accounts and Collection of Information
- Collection of Information as Part of Using Roby Hub Services
- Use of Cookies and Analytics
- Use of Information
- Sharing of Information
- Keeping Information
- Transfer of Information
- Security
- Phishing
- Managing My Privacy and Email Settings
- Amendments to Policy
- Contact
USER ACCOUNTS AND COLLECTION OF INFORMATION
You are not required to create a user account or provide any personal information in order to visit the Roby Hub website. You are required to create a user account, however, to use our application. During registration, you are required to provide a name, password and valid email address. If you are registering as a business or a service provider, you are required to provide a valid means of Identification i.e National Identity Card/Voter's Card/International Passport/Drivers Licence.
We may also ask you to provide your current physical location in order to for accurate mapping systems and also for analytics purposes and the information are not shared with third party services. We also collect information if you contact us for support or help, submit an application or otherwise communicate with us. The information which you supply to us enables us to customize and enhance the services we provide to you. In addition, it helps us communicate with you about our news, events, promotions and new services.
If you choose to subscribe to our paid subscription service, our third party payment processors will collect and handle your credit card and related payment information. Such third party processors’ use of your personal information is governed by their respective privacy policies.
You are not required to create a user account or provide any personal information in order to visit the Roby Hub website. You are required to create a user account, however, to use our application. During registration, you are required to provide a name, password and valid email address. If you are registering as a business or a service provider, you are required to provide a valid means of Identification i.e National Identity Card/Voter's Card/International Passport/Drivers Licence.
We may also ask you to provide your current physical location in order to for accurate mapping systems and also for analytics purposes and the information are not shared with third party services. We also collect information if you contact us for support or help, submit an application or otherwise communicate with us. The information which you supply to us enables us to customize and enhance the services we provide to you. In addition, it helps us communicate with you about our news, events, promotions and new services.
If you choose to subscribe to our paid subscription service, our third party payment processors will collect and handle your credit card and related payment information. Such third party processors’ use of your personal information is governed by their respective privacy policies.
COLLECTION OF INFORMATION AS PART OF USING ROBY HUB SERVICES
In addition to the information that you provide to us when you register for a user account, we collect information about the URLs, titles and content of the web pages and other information you save to Roby Hub app. The types of information we collect includes your browser type, device type, time zone, language, and other information related to the manner in which you access the Roby Hub Services. If you are on a mobile device, we collect the advertising identifiers provided by Apple on iOS and by Google on Android. You can change this identifier in your device settings. We also collect information about your use of the Roby Hub Services so that we can provide optimum services. For example, as a part of providing Roby Hub app's syncing features, we sync information about the items that you save and view within the Roby Hub app and the Roby Hub website so that your list, tags, scroll position, and other account and usage information may be synced across all of your devices.
In addition to the information that you provide to us when you register for a user account, we collect information about the URLs, titles and content of the web pages and other information you save to Roby Hub app. The types of information we collect includes your browser type, device type, time zone, language, and other information related to the manner in which you access the Roby Hub Services. If you are on a mobile device, we collect the advertising identifiers provided by Apple on iOS and by Google on Android. You can change this identifier in your device settings. We also collect information about your use of the Roby Hub Services so that we can provide optimum services. For example, as a part of providing Roby Hub app's syncing features, we sync information about the items that you save and view within the Roby Hub app and the Roby Hub website so that your list, tags, scroll position, and other account and usage information may be synced across all of your devices.
USE OF COOKIES AND ANALYTICS
Types and Purposes
We use cookies and analytics tools for the following purposes:
- Necessary: These cookies are necessary for our website to function and to support our business. They cannot be switched off. For example, we use them to manage your login state, and our ad partners use them to display ads and measure impressions and clicks. You can set your browser to block or alert you about these cookies, but this may cause parts of the site to not work properly. These cookies do not store any personally identifiable information and unless Personalized Advertising Cookies are enabled, ads are non-personalized..
- Analytics: We place these cookies on your device to help us understand how users engage with our website and product, and to remember your account preferences and language settings. For example, we use Google Analytics and other tools to understand which Roby Hub services are popular. We also use pixels in our emails in order to collect usage information.
- Personalized Advertising: Some Roby Hub web pages have ads. If you choose, Roby Hub ad partners will place advertising cookies on your device to personalize the ads you see here and on other websites. If you play a YouTube video on the Roby Hub app, YouTube may place cookies on your device which can be used for personalization. Our partner for personalized ads on our service pages, Google, has its own Privacy Policy.
We use cookies and analytics tools for the following purposes:
- Necessary: These cookies are necessary for our website to function and to support our business. They cannot be switched off. For example, we use them to manage your login state, and our ad partners use them to display ads and measure impressions and clicks. You can set your browser to block or alert you about these cookies, but this may cause parts of the site to not work properly. These cookies do not store any personally identifiable information and unless Personalized Advertising Cookies are enabled, ads are non-personalized..
- Analytics: We place these cookies on your device to help us understand how users engage with our website and product, and to remember your account preferences and language settings. For example, we use Google Analytics and other tools to understand which Roby Hub services are popular. We also use pixels in our emails in order to collect usage information.
- Personalized Advertising: Some Roby Hub web pages have ads. If you choose, Roby Hub ad partners will place advertising cookies on your device to personalize the ads you see here and on other websites. If you play a YouTube video on the Roby Hub app, YouTube may place cookies on your device which can be used for personalization. Our partner for personalized ads on our service pages, Google, has its own Privacy Policy.
Your Choices
- Cookie Preference tool: By default, Roby Hub sets necessary and analytics cookies, and disables personalized advertising cookies. You can manage these cookies from this Cookie Preferences tool.
- Your browser: Your browser preferences menu can help you manage cookies and prevent cross-site tracking.
- Google’s Analytics opt-out: Install the Google Analytics Opt-out Browser Add-on, which prohibits data transmission to Google Analytics.
- External opt-out tools: Some third- party organizations provide ways of opting out of personalized advertising delivered by participating companies. For information about how to opt-out, you can visit these organizations’ websites: Network Advertising Initiative’s opt-out tools, the Digital Advertising Initiative’s Browser Check tool, and the European Interactive Digital Advertising Alliance Your Ad Choices.
- Your Right to Opt-Out of the Sale of Personal Information: Roby Hub does not share or sell your personal information. If you enable personalized advertising on Roby Hub, we allow advertisers to personalize your ads on our app and website and this may be considered a sale of your information under California’s privacy law. You can opt-out by navigating to your Cookie Preference tool → Personalized Advertising Cookies and toggling to “disabled”.
In addition to the methods described above, we may also collect information using cookies or other technologies when you access our website or use Roby Hub Services. You may decline our cookies if your browser permits, although in that case you may not be able to use certain features, you may be required to enter your password more frequently during a session, and you may be unable to install or use certain Roby Hub Services. Cookies and other technologies make our Roby Hub easier to use and help us customize and personalize the services we provide based on your interests and activities.
We may also use "pixel tags," "web beacons," "clear GIFs" or similar means (individually or collectively "Pixel Tags") in connection with emails that we send to our users in order to collect usage data. We use Pixel Tags, other technologies and the information we collect to count users who have used certain services and visited certain pages on our app and website, to deliver branded services and to help determine the effectiveness of promotional or advertising campaigns.
- Cookie Preference tool: By default, Roby Hub sets necessary and analytics cookies, and disables personalized advertising cookies. You can manage these cookies from this Cookie Preferences tool.
- Your browser: Your browser preferences menu can help you manage cookies and prevent cross-site tracking.
- Google’s Analytics opt-out: Install the Google Analytics Opt-out Browser Add-on, which prohibits data transmission to Google Analytics.
- External opt-out tools: Some third- party organizations provide ways of opting out of personalized advertising delivered by participating companies. For information about how to opt-out, you can visit these organizations’ websites: Network Advertising Initiative’s opt-out tools, the Digital Advertising Initiative’s Browser Check tool, and the European Interactive Digital Advertising Alliance Your Ad Choices.
- Your Right to Opt-Out of the Sale of Personal Information: Roby Hub does not share or sell your personal information. If you enable personalized advertising on Roby Hub, we allow advertisers to personalize your ads on our app and website and this may be considered a sale of your information under California’s privacy law. You can opt-out by navigating to your Cookie Preference tool → Personalized Advertising Cookies and toggling to “disabled”.
In addition to the methods described above, we may also collect information using cookies or other technologies when you access our website or use Roby Hub Services. You may decline our cookies if your browser permits, although in that case you may not be able to use certain features, you may be required to enter your password more frequently during a session, and you may be unable to install or use certain Roby Hub Services. Cookies and other technologies make our Roby Hub easier to use and help us customize and personalize the services we provide based on your interests and activities.
We may also use "pixel tags," "web beacons," "clear GIFs" or similar means (individually or collectively "Pixel Tags") in connection with emails that we send to our users in order to collect usage data. We use Pixel Tags, other technologies and the information we collect to count users who have used certain services and visited certain pages on our app and website, to deliver branded services and to help determine the effectiveness of promotional or advertising campaigns.
USE OF INFORMATION
We use your personal information to respond to your requests and perform our contract with you. We may do this, for example, by using your contact information to respond to your inquiries, to provide customer support and to supply any products or services you have requested. In addition, if you choose to use Roby Hub Services to share content with another person, we will use the recipient's email address or user account information to provide that service, but we will not use that email address for any other purpose.
We also have a legitimate business interest to operate and improve our services such as saving articles, videos, or other content to Roby Hub and making such content and recommendations available to you at a later time on any device that you use to access Roby Hub. We also use non-identifying, aggregated information to analyze the manner in which the Roby Hub Services are used, which also allows us to improve our services. The aggregated information we use includes the manner in which articles, videos, or content has been accessed, saved and shared. We may use aggregated information to offer a list of top sites or content, to make recommendations to our users, to report on usage and trends, to improve the products and services that we offer, or to develop new products and services.
We use your personal information to respond to your requests and perform our contract with you. We may do this, for example, by using your contact information to respond to your inquiries, to provide customer support and to supply any products or services you have requested. In addition, if you choose to use Roby Hub Services to share content with another person, we will use the recipient's email address or user account information to provide that service, but we will not use that email address for any other purpose.
We also have a legitimate business interest to operate and improve our services such as saving articles, videos, or other content to Roby Hub and making such content and recommendations available to you at a later time on any device that you use to access Roby Hub. We also use non-identifying, aggregated information to analyze the manner in which the Roby Hub Services are used, which also allows us to improve our services. The aggregated information we use includes the manner in which articles, videos, or content has been accessed, saved and shared. We may use aggregated information to offer a list of top sites or content, to make recommendations to our users, to report on usage and trends, to improve the products and services that we offer, or to develop new products and services.
SHARING OF INFORMATION
Public content
If you choose to make the content you save publicly available, we may share that information with others in accordance with the options you select. In addition, if you choose to use Roby Hub Services to share articles, videos, or other content with another person, we will send an email on your behalf to that person with a link to the content that you have chosen to share.
If you choose to make the content you save publicly available, we may share that information with others in accordance with the options you select. In addition, if you choose to use Roby Hub Services to share articles, videos, or other content with another person, we will send an email on your behalf to that person with a link to the content that you have chosen to share.
Aggregate data
We also share aggregated, non-personal data and related usage information, which does not contain any personal information which can identify you or any other individual user, with third parties, including content providers, website operators, advertisers and publishers. For example, we may share with a content provider a list of the most booked services on the Roby Hub app or website based on an analysis of aggregated, anonymous user data, but we would not share with such content provider any personal information regarding such users.
We also share aggregated, non-personal data and related usage information, which does not contain any personal information which can identify you or any other individual user, with third parties, including content providers, website operators, advertisers and publishers. For example, we may share with a content provider a list of the most booked services on the Roby Hub app or website based on an analysis of aggregated, anonymous user data, but we would not share with such content provider any personal information regarding such users.
Links to other sites and apps
If you choose to, you may connect your Roby Hub account to third-party applications to enable additional features like saving from your favorite apps or other unique features third-party developers have created. We have set up controls in the Roby Hub application so that you can control the information that is shared with third-party providers of products and services. For example, you may be informed that another app that you use wants to connect to your Roby Hub account. In some cases, such apps will request access to certain data in your Roby Hub account, such as your Roby Hub service list or your preferred products and services (which we have developed based on the content you have saved to the Roby Hub app), so that they can customize their services. Before such access is provided, however, you will be asked to authorize the sharing of any such information. Although Roby Hub may be used in conjunction with third-party products and services, we are not affiliated with, and have no control over, such third parties. Except as otherwise expressly included in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you and we encourage you to check the privacy policy of each third-party provider of products or services that you choose to connect your Roby Hub account to.
If you choose to, you may connect your Roby Hub account to third-party applications to enable additional features like saving from your favorite apps or other unique features third-party developers have created. We have set up controls in the Roby Hub application so that you can control the information that is shared with third-party providers of products and services. For example, you may be informed that another app that you use wants to connect to your Roby Hub account. In some cases, such apps will request access to certain data in your Roby Hub account, such as your Roby Hub service list or your preferred products and services (which we have developed based on the content you have saved to the Roby Hub app), so that they can customize their services. Before such access is provided, however, you will be asked to authorize the sharing of any such information. Although Roby Hub may be used in conjunction with third-party products and services, we are not affiliated with, and have no control over, such third parties. Except as otherwise expressly included in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you and we encourage you to check the privacy policy of each third-party provider of products or services that you choose to connect your Roby Hub account to.
Working with third parties
We may work with trusted third parties to facilitate one or more aspects of the products,services, or features that we provide to you, and we may provide some of your personal information directly to these third parties. For example, as discussed above, we may use a third party payment processor to process payments for our paid subscription service. We may also share limited aggregated data with our advertising partners (read more in the “Aggregate data” section above). These parties are subject to confidentiality agreements with us and other legal restrictions that prohibit their use of the information we provide to them for any other purpose other than those discussed above, unless you have explicitly agreed or given your prior permission to them for additional uses. If you use the "Listen" feature, we may share the content of the web page with a third party service in order to read the web page aloud.
We may work with trusted third parties to facilitate one or more aspects of the products,services, or features that we provide to you, and we may provide some of your personal information directly to these third parties. For example, as discussed above, we may use a third party payment processor to process payments for our paid subscription service. We may also share limited aggregated data with our advertising partners (read more in the “Aggregate data” section above). These parties are subject to confidentiality agreements with us and other legal restrictions that prohibit their use of the information we provide to them for any other purpose other than those discussed above, unless you have explicitly agreed or given your prior permission to them for additional uses. If you use the "Listen" feature, we may share the content of the web page with a third party service in order to read the web page aloud.
Sharing as required by law or asset sale
KEEPING INFORMATION
We will keep your information only for as long as we need it to provide you services, manage our business or as required by law or contract.
We will keep your information only for as long as we need it to provide you services, manage our business or as required by law or contract.
TRANSFER OF INFORMATION
We're a global organization and our computers are in several different places around the world. We also use service providers whose computers may also be in various countries. This means that your information might end up on one of those computers in another country, and that country may have a different level of data protection regulation than yours. By giving us information, you consent to this kind of transfer of your information. No matter what country your information is in, we comply with applicable law and will also abide by the commitments we make in this privacy policy.
We're a global organization and our computers are in several different places around the world. We also use service providers whose computers may also be in various countries. This means that your information might end up on one of those computers in another country, and that country may have a different level of data protection regulation than yours. By giving us information, you consent to this kind of transfer of your information. No matter what country your information is in, we comply with applicable law and will also abide by the commitments we make in this privacy policy.
SECURITY
We have agreements with third parties and have adopted other security measures in place to protect against the loss, misuse and/or unauthorized alteration of the information under our control or under the control of our service providers. Your personally identifiable information is protected by utilizing both online and offline security methods, including firewalls, passwords and restricted physical access to the places where your information is stored. Although we use industry standard practices to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain free from security issues. In the event of a security breach involving your personal information, we will make any legally required disclosures to you in the most expedient time possible and without unreasonable delay, consistent with the legitimate interests of law enforcement, or any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.
We have agreements with third parties and have adopted other security measures in place to protect against the loss, misuse and/or unauthorized alteration of the information under our control or under the control of our service providers. Your personally identifiable information is protected by utilizing both online and offline security methods, including firewalls, passwords and restricted physical access to the places where your information is stored. Although we use industry standard practices to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain free from security issues. In the event of a security breach involving your personal information, we will make any legally required disclosures to you in the most expedient time possible and without unreasonable delay, consistent with the legitimate interests of law enforcement, or any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.
PHISHING
Identity theft and the practice currently known as "phishing" are of great concern to Roby Hub. Safeguarding information to help protect you from identity theft is a top priority. We do not and will not, at any time, request your username, password, credit card information or national identification number in an unsolicited e-mail or telephone communication. For more information about phishing, visit the Federal Trade Commission’s website.
Identity theft and the practice currently known as "phishing" are of great concern to Roby Hub. Safeguarding information to help protect you from identity theft is a top priority. We do not and will not, at any time, request your username, password, credit card information or national identification number in an unsolicited e-mail or telephone communication. For more information about phishing, visit the Federal Trade Commission’s website.
MANAGING MY PRIVACY AND EMAIL SETTINGS
You can access, correct, or delete your personal information and export your data from your Roby Hub account profile. You can also view and control which third party services, if any, you want to connect to your Pocket account.
As part of our default settings to share saved and recommended content, we send emails to our users. You may opt-out of receiving these, and updates on our service and your use, by using the unsubscribe feature on any of our email correspondence or from your account settings. We will try to communicate with you only according to your instructions, although it may take some time to process your request.
You can access, correct, or delete your personal information and export your data from your Roby Hub account profile. You can also view and control which third party services, if any, you want to connect to your Pocket account.
As part of our default settings to share saved and recommended content, we send emails to our users. You may opt-out of receiving these, and updates on our service and your use, by using the unsubscribe feature on any of our email correspondence or from your account settings. We will try to communicate with you only according to your instructions, although it may take some time to process your request.
AMENDMENTS TO POLICY
Please note this Privacy Policy will change from time to time. We may amend this Privacy Policy at any time by posting the amended terms on our Website that you can access at robyhub.com or through the options or help menu of the Roby Hub application. All amended terms shall automatically be effective thirty (30) days after they are initially posted on the Website. If we make any material changes to our Privacy Policy that affect user information already stored in our database, we will post a prominent notice on our Website notifying users that our Privacy Policy has changed. Our use of your information shall be governed by the terms and conditions of our Privacy Policy in effect when you first use our application or thirty (30) after the terms are changed, as explained above.
If you have questions about any of the provisions described above, please contact us at privacy@robyhub.com or at the street address listed above.
Please note this Privacy Policy will change from time to time. We may amend this Privacy Policy at any time by posting the amended terms on our Website that you can access at robyhub.com or through the options or help menu of the Roby Hub application. All amended terms shall automatically be effective thirty (30) days after they are initially posted on the Website. If we make any material changes to our Privacy Policy that affect user information already stored in our database, we will post a prominent notice on our Website notifying users that our Privacy Policy has changed. Our use of your information shall be governed by the terms and conditions of our Privacy Policy in effect when you first use our application or thirty (30) after the terms are changed, as explained above.
If you have questions about any of the provisions described above, please contact us at privacy@robyhub.com or at the street address listed above.
CONTACT
If you have questions or concerns regarding this Privacy Policy, you should contact us at privacy@robyhub.com or https://robyhub.com/contact. Alternatively, you may contact us at:
Roby Hub Optimum Service and Consult Ltd.
20 Akenbor, Off Upper-Sokponba Road
Benin City, Edo State, NG 300233.
Europeans who believe a privacy complaint is unresolved have the right to lodge a complaint with the supervisory authority of their Member State.
If you have questions or concerns regarding this Privacy Policy, you should contact us at privacy@robyhub.com or https://robyhub.com/contact. Alternatively, you may contact us at:
Roby Hub Optimum Service and Consult Ltd.
20 Akenbor, Off Upper-Sokponba Road
Benin City, Edo State, NG 300233.
Europeans who believe a privacy complaint is unresolved have the right to lodge a complaint with the supervisory authority of their Member State.